Privacy Policy

This Privacy Policy explains how Thrive-Community, Inc. and its affiliates collect, use, share and protect information collected through our technology, applications, websites, content, products, and services in connection with the provision of non-medical home support services (the "Services"). The person receiving support (the "Elder") may be you or another person for whom you have the authority to order Services, such as a parent or other relative.

1. Information We Collect

We may collect the following kinds of information:

1.1. Information you provide

Thrive-Community (Thrive) collects information from you when you provide it to us. This happens when you register for our website, use the Platform, or communicate with us, such as through our website, applications, email, SMS, over the telephone or in person. The information you provide us may include information that personally identifies you ("Personal Information" or "PII"), such as name, email address, phone number or your mailing address. We also collect your credit card information in order to process payments for our Services. You may also provide us information about a person whose care is being managed through the Platform, such as the Elder person’s Personal Information and preferences. You agree not to provide us information about any other person unless you have that person’s express permission.

1.2.Information provided to the Care Pros

You or your Elder may provide information to our partner and affiliate service providers including PHI. As part of the Services, the our partners and affiliates will use Thrive-Community proprietary technology platform to manage and communicate with you about the Services that they are providing, including by entering information about the Services and the recipient of the services into the Thrive-Community application and websites, which will make it available to us.

1.3. Information from cookies and similar devices

Thrive-Community (Thrive) uses cookies, web beacons, embedded scripts and similar methods to collect information about how users use and interact with our services through our website and applications. Cookies can also be used to remember you and your preferences. You can disable cookies through your browser settings, in which case some of the features of our services may not function properly.

1.4. Information from mobile devices

If you are interacting with our website or applications on a mobile device, your mobile carrier may automatically send us your device and hardware ID, device type, carrier, carrier user ID, the content of your request and basic usage statistics about your device and usage of our website or applications. We do not store this information or use it for any purpose. If you provide it to us or send us a message from your mobile device, we may also collect your phone number. Your device may also store information about your usage of our website and applications. Please consult your device documentation on how to manage local storage.

1.5. Information based on standard web protocols

When you access our website through a browser, application or other client, like other web providers, our servers automatically record certain information. This data is recorded in server logs and may include information such as your web request, your interaction with the website, the website that you were visiting when you came to our website, your Internet Protocol (IP) address, your browser type and language, the date and time of your request, and your cookie data.

2. Information Usage and Sharing

Thrive-Community (Thrive) may use and, if specifically noted, share your Personal Information and

PHI (together, your "Information"):

  • For the purposes of providing services to you, obtaining payment for our services and for the operation of our business. For example, we use your Information when deciding which services are most appropriate for you.

  • With our partners and affiliates, so that they may customize, provide and communicate about their Services;

  • To evaluate the quality of our services, to train our employees, to create and monitor record keeping and to assess the financial performance of our business.

  • With companies with whom we have contracted to provide services on our behalf, such as web hosting services, application development, analytics, security, data processing, legal, actuarial, accounting, management, administrative, accreditation, data aggregation or financial services. These companies are obligated through agreements to maintain the confidentiality of any Personal Information and PHI they receive from us and are restricted from using it for any purpose that is incompatible with the uses set forth in this Privacy Policy.

  • Where we have a good faith belief that it is necessary to (a) satisfy any applicable law, regulation, legal process or governmental requirement; (b) enforce any applicable terms of our Services, (c) detect, prevent or otherwise address fraud, security or technical issues or (d) protect against harm to the rights, property or safety of Thrive-Community (Thrive), its partners, its users or the public.

  • To a family member, relative, close friend, or the like, if you Information are relevant to that person’s involvement with your support care or payment for care.

  • As required or authorized by law, we may disclose your Information to public health or law enforcement officials, or in response to a court or administrative order, valid subpoena or other legal process. If we are required to disclose your PHI to another party to a legal proceeding, we will seek an appropriate order protecting the PHI.

  • To an oversight agency for activities including audits, investigations, and inspections as necessary related to our licensure or for the government to monitor health & wellness systems, government programs, or civil rights laws.

  • To researchers if their research has been approved by an institutional review board and protocols have been established to assure the privacy of your information.

  • To coroners, medical examiners, or funeral directors in order for them to perform their duties consistent with applicable laws.

  • To organizations involved in procuring donor organs or tissue.

  • To third parties where necessary to prevent a serious threat to health or safety, whether yours, another person’s, or the general public.

  • If you are a member of the armed forces or a veteran, as required by military authorities.

  • To authorized federal officials for intelligence and national security activities, to protect public officials, or for federal investigations where permitted by law.

  • To authorities if we believe you are a victim of neglect, abuse, or domestic violence.

  • With our corporate subsidiaries or affiliates. Any Information provided to Thrive-Community’s subsidiaries or affiliates will be treated in accordance with the terms of this Privacy Policy.

  • If Thrive-Community (Thrive) undergoes any merger or sale of its stock or some or all of its assets, we may transfer your Personal Information to the successor entity so long as it continues to maintain that information in accordance with the Privacy Policy under which it was collected.

We will comply with any other PHI disclosure rights, obligations, or processes not specified above if required or permitted by law. We will obtain your written authorization before using or disclosing your PHI for purposes other than those provided above or as otherwise permitted or required by law. You may revoke an authorization in writing at any time. Upon receipt of a written revocation, we will stop the use or disclosure covered by the authorization except to the extent of actions already taken in reliance on the authorization.

3. Your Protected Health Information Rights

You have the following rights related to your PHI in our possession or control but if and to the extent

that the Services are covered by the Health Insurance Portability and Accountability Act of 1996:

  • Obtain a copy of this notice. To receive this Notice and to obtain a copy at any time by contacting our office:
    Thrive-Community Inc. 1706, South 500 West Suite 200, Bountiful, UT, 84087, David County. Utah

  • Request restrictions on use and disclosure of PHI. To request additional restrictions on our use or disclosure of your PHI by sending a written request to same address as noted above. We are not required to agree to those restrictions.

4. Changes to this Privacy Policy

Any changes to this policy will be posted at this URL: http://thrivestaging.azurewebsites.net/Support/PrivacyPolicy We will not use data we collect in a manner that is materially different from promises made in the version of the Privacy Policy under which it was collected without your consent.

5. Updating Your Personal Information

You can contact us by emailing us at shain@thrive-community.com and we will make good faith efforts to provide you with access to your Personal Information in order to correct, amend or delete it unless prohibited by law. We may decline to process requests if it would require effort disproportionate to the privacy risk would violate the rights of others or would prejudice an ongoing legal proceeding or investigation. Because of the way we make back-up copies of our data, residual copies of the information may remain in our backup systems. We also may not be able to delete Personal Information that you have submitted through public activities, and even after removal and it may remain viewable in cached and archived locations or on other websites not within our control. We may charge a reasonable fee to access your Personal Information if to do so would require disproportionate effort. Updating or deletion of your Personal Information will not have any effect on other information that Honor maintains.

6. Security

We recognize that security is important and take reasonable measures to protect your Personal Information from loss, misuse or unauthorized access, disclosure, alteration or destruction. If you believe that the Personal Information you have provided us has been compromised, or if you become aware of potential security vulnerability in our Platform, please contact us at shain@thrive- community.com.

7. Communicating with You

7.1. Emails and other notifications

You agree that Thrive-Community (Thrive) may send you communications relating to your account and the Thrive-Community services. These communications may be through email, telephone, SMS or notifications through applications. You can elect not to receive certain marketing messages from Thrive-Community (Thrive) by email by following the instructions in the email or by contacting us, but you cannot elect not to receive administrative messages relating to your account or legal matters. You consent to receiving all legally-required notifications from Thrive-Community (Thrive) through display on our website, through the email you provide to us, or through the email associated with your Thrive-Community (Thrive) account, which may be the email associated with any of your third- party IM Websites or social networks through which you connect to Thrive-Community.com (Thrive) (such as Facebook).

7.2. Comments, Questions and Complaints

Thrive-Community (Thrive) periodically reviews its privacy practices and this Privacy Policy. We encourage interested persons to raise any concerns using the contact information provided below and we will investigate and attempt to resolve any concerns or complaints.



Thrive-Community Inc.

Address: 1706, South 500 West Suite 200, Bountiful, UT, 84087, David County. Utah

shain@thrive-community.com

We will not retaliate against any person for filing a privacy complaint. Your privacy and confidence in our abilities is of utmost importance to us. We intend to earn your confidence every day we are given the opportunity to serve your non-medical home support care needs.

8. Children’s Online Privacy Protection Act

This website is intended for use by persons over the age of 18. Thrive-Community (Thrive) does not seek to collect information about children under the age of 18. No information should be submitted to or posted on this website by users under 18 years of age. If you believe that we might have any information from a child under age 18, please contact us at shain@thrive-community.com.

9. Do Not Track

Thrive-Community (Thrive) does not respond to Do Not Track (DNT) signals.